Summary of essential job functions

• Oversee U.S. and Offshore Logistics Coordinators for the Philadelphia branch
• Coach, develop, and conduct one-on-one performance management for all operations staff.
• Manage team of AETs and AEs to grow.
• Lead coordination with the billing department, managing unbilled reports and cash flow for assigned branch.
• Manage carrier relationships and oversee the claims management process.
• Drive and execute operational KPIs to improve efficiency and performance.
• Administer vacation and time-off requests for operations staff.
• Maintain direct communication with Operations, Account Executives, and Leadership teams.
• Partner with Sales Leadership (Director of Sales, SOLs, GSMs) to develop growth strategies and ensure operational execution.
• Identify and resolve capacity constraints across branch.
• Demonstrate strong proficiency in logistics systems, technology, and tools to secure equipment for customer shipments.
• Train and mentor staff on negotiation techniques, including classroom instruction.
• Ensure all scheduled loads are covered and executed daily.
• Monitor IT projects & enhancements to increase usage and collect feedback
• Support training and development of new Logistics Coordinators in both U.S. and offshore teams.
• Perform additional duties as required by business needs.

Minimum Requirements

• Two years relevant experience in logistics and transportation industry
• Intermediate skill level with Microsoft Outlook, Word and Excel
• Work on site five days a week
• Ability to work flexible schedule
• Must exhibit the ability to work in a collaborative team environment
• Ability to multi-task and understand how to prioritize workload in order of importance.

Minimum Qualifications

• Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience