For the corporate division assigned, the Collections Specialist will contact customers via phone and email to collect funds related to delinquent accounts.    

•  Contact customers via phone, email, and written correspondence to follow up on delinquent invoices. 

• Negotiate payment plans and terms to secure timely payments. 

• Activate and manage customer accounts on the credit card payment portal. 

• Assist customers in setting up and troubleshooting issues related to online payment. 

• Receive and process credit card payments from customers. 

• Ensure accurate application of payments to customer accounts. 

• Provide clear and concise communication regarding outstanding balances, payment options, and deadlines. 

• Address customer inquiries and concerns professionally and promptly. 

• Maintain accurate and up-to-date records of customer interactions, payment agreements, and any relevant information. 

• Generate regular reports on collections activities, payment trends, and outstanding balances 

• Assist in general administrative duties related to collections, including data entry, filing, and document management. 

• PC proficient (Microsoft Office), communication and organizational skills  

• Strong English communication skills, including both email and phone.   

• Ability to communicate clearly with both internal and external customers.   

• Problem-solving skills – ability to identify the root cause of the issue.  

• Ability to multi-task  

• Comfortable in a fast-paced, high-stress environment  

• Conflict resolution   

• Analytical problem solver with a passion for excellent customer service  

• No previous logistics experience necessary, training will be provided.