Overview
- Use a regional approach to build and maintain a book of carrier partners; develop and maintain past carrier relationships while continuing to build a solid pipeline of potential new carrier partners
- Leverage carrier relationships to source capacity for on-time pickup and delivery of customer’s freight
- Use negotiation tactics during inbound/outbound calls to buy capacity at the lowest rate possible.
- Dispatch shipments to motor carriers by following customer service requirements and carrier utilization plans to achieve performance and profit objectives
Responsibilities
- Monitor carrier performance and report carrier failures
- Maintain productive working relationships with motor carriers and PLS employees
- Communicate with carriers via phone, macro-point, text, Teams and email.
- Make/Receive at least 75 calls per day.
- Notify appropriate parties of any issues via email, Teams, or phone.
- Other duties as required by business needs or as assigned by Manager
Qualifications
- PC proficient (Microsoft Office), communication and organizational skills
- Strong English communication skills, including both email and phone
- Ability to communicate clearly with both internal and external customers
- Problem-solving skills – ability to identify the root cause of the issue
- Comfortable in a fast-paced, high-stress environment
- Analytical problem solver with a passion for excellent customer service
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